Gambling Can Be Addictive

Gambling can be addictive

Gambling is a form of leisure activity. Hey Ho recognises that for a minority of players the activity can develop into problematic behavior. This page outlines Hey Ho's Responsible Gaming framework and the measures we apply to promote safe, controlled participation in our gaming environment.

Core protections for players

• Player safety: We implement robust age verification and privacy protections and prevent participation by minors. Personal data is processed in accordance with our privacy policy and applicable data protection laws.
• Fairness and integrity: All games are subject to monitoring and independent testing to ensure randomness and fairness; marketing communications reflect only what players can reasonably receive.
• Prevention of gaming addiction: We monitor gameplay patterns, provide clear information, and offer tools and referrals to professional support where available. Access to products is restricted for individuals who evidence verified problematic gambling behavior.

Self-management tools and limits

Hey Ho provides customer-controlled features designed to promote responsible play. These tools are available in the player's account under the Responsible Gaming section.

• Deposit limits: Set daily, weekly, or monthly deposit limits. Increases or removals take effect after a 24-hour period. If you exceed your set limit, further increases may be restricted until the period resets.
• Loss limits and budget planning: Establish a maximum amount you are prepared to lose within a defined timeframe and adhere to it.
• Time-Out: A temporary break from play for a defined period, with immediate effect. Time-Out durations range from 24 hours up to 6 weeks, depending on the option selected.
• Self-Exclusion: A formal, extended restriction from all Hey Ho products for a defined period or indefinitely, subject to our discretion. Periods include fixed terms such as months or years and may be extended or made indefinite as allowed by policy.
• Promotional restrictions: During a Time-Out or Self-Exclusion, promotional communications may be limited or suspended.

How to implement Time-Out or Self-Exclusion

Initiation occurs in the player's account via the Responsible Gaming tools. After selecting a period and submitting the request, the restriction takes effect immediately. A Time-Out or a fixed Self-Exclusion period can only be revoked after at least 24 hours from the initial request. Revocation of an indefinite Self-Exclusion, if permissible, requires direct contact with Hey Ho's support team and is subject to absolute discretion. During the restriction, no deposits or bets may be placed. Ongoing bets will be resolved according to event outcomes, and winnings may be paid after settlement. Attempts to circumvent restrictions may expose the account to permanent restriction or closure at Hey Ho's sole discretion.

Recognizing problem gambling and when to seek help

Problem gambling is characterized by persistent, escalating involvement in wagering despite negative consequences to finances, relationships, or work. Indicators include obsessive engagement with gambling, escalating stakes, repeated unsuccessful attempts to quit, irritability when limiting play, chasing losses, lying about betting, or harming personal relationships. A professional evaluation is required to diagnose gambling dependence. If you notice these patterns in yourself or someone else, cease participation and seek professional assistance through local services where available. Hey Ho does not provide medical diagnosis but will support access to appropriate resources where possible.

Support and resources

Hey Ho provides tools and information to help players manage risk. We offer guidance through our support channels and will facilitate access to professional help where available. We will also provide information on how to contact relevant local services. In addition, we will not deliver promotional materials to customers who have activated Self-Exclusion or Time-Out.

Minors and age compliance

Participation is strictly prohibited for individuals under the minimum age required by law in their jurisdiction. Age verification is performed during registration and at intervals thereafter. Hey Ho reserves the right to request age verification documents and to suspend or terminate accounts if an age-eligibility requirement is not met. We will take reasonable steps to protect minors from access to our products.

Data privacy and responsible marketing

We process personal data for the purposes of service delivery, compliance, and safety in accordance with our privacy policy and applicable data protection laws. We restrict marketing communications to eligible players and will not target individuals who have self-excluded or restricted themselves from participation. Messages are limited to responsible gaming information and communications that are consistent with regulatory requirements.

Licensing and regulatory compliance

Hey Ho operates under a valid gaming license issued by the appropriate regulatory authority and complies with applicable laws and licensing conditions. We engage independent auditors and maintain a governance framework to ensure fairness, security, and responsible operation of our platform.

Contact and further information

For assistance with responsible gaming tools or concerns about gambling behavior, contact Hey Ho's customer support through official channels in-app or via designated support channels. Our Responsible Gaming team supervises requests related to risk management, self-exclusion, and related protections. We will provide timely responses and, where available, referrals to professional services.